At Moore Health we endeavour to keep our appointments running on time, every time. When you book an appointment with our practitioners, their time is dedicated 100% to your treatment.
If you wish to change or cancel you appointment we require at least 8 hours notice by phone or email, otherwise the full fee applies for the time booked.
Our clinic abides by the Australian Physiotherapy Association guidelines with an 8 hour policy for all cancellations and changes of appointments. This allows enough time for your appointment to be reallocated to other clients. We often have a waiting list of clients who are after a session with one of our physiotherapists. If a person cancels with insufficient notice, those clients who could have been helped have to miss out.
We understand your time is valuable and wherever possible we will give you 8 hours notice if any changes are made to your appointment. If we are unable to give you more than 8 hours notice of a change or offer you the same appointment time with another practitioner, we will gladly waive the cost of your next appointment.
We trust that the fairness of this policy is important for us to continue to provide at a reasonable cost. Please ask any questions about this policy by contacting us on (02) 9319 3808 or email info@moorehealth.com.au